Careers

Looking for a thrilling opportunity to join our dynamic and fast-growing Technical Support team in Brisbane?

Are you keen to make a genuine difference in people’s work lives and enter the telecommunications world with the latest cutting-edge security, voice, and network solutions?

Then Telair is for you!

Join a leading telecommunications company where innovation meets exceptional customer service. Telair Pty Ltd, based in Murarrie, offers a wide range of products and services, including voice and data services, cloud solutions, and managed services, all designed to meet the evolving needs of our clients. Our values are Pioneer, Promise, People, Partners, and Pride, and our mission is simple: “Committed to delivering what we promise.”

What is the job?

We are seeking an enthusiastic L1 Technical Support superstar to be the friendly face of our business and provide first-rate technical assistance to our diverse range of customers, both residential and commercial.

As a valued member of our team, you’ll have the chance to expand your knowledge of Business Grade Fibre services across multiple Carrier networks, as well as get hands-on experience with cutting-edge Cloud-based communication platforms and NBN Internet technologies nationwide.

Key responsibilities:

• Resolve issues with Residential and Business-grade services through effective troubleshooting.
• Keep customers updated on the status of their query/fault by providing proactive communication.
• Work with upstream and third-party suppliers to manage fault resolution in a timely manner.
• Manage customer expectations according to defined processes.
• Actively handle ticket queues and inbound phone calls.
• Identify short and long-term strategies to help mitigate the impacts on customers’ business or home network by taking a holistic approach to their situation.

Skills & Experience

• Knowledge of fundamental networking principles
• Experience working in IT or Telecommunications helpdesk environments
• Excellent oral and written communication abilities
• A pleasant and supportive phone demeanor
• A desire to aid clients in resolving their concerns
• Self-driven and capable of working independently
• Attentive to details and prioritise accuracy over speed
• Capable of fulfilling customer service level agreements (SLAs) while prioritising a favorable customer experience
• Enjoys working collaboratively in a team to accomplish shared objectives
• Committed to maintaining high levels of professionalism and ethical standards in a diverse workplace

What does Telair offer?

• A fun and supportive work environment
• A tailored induction program to ensure you have the best introduction to Telair
• Ongoing and regular training to ensure you are kept up to date with the latest industry changes (including industry-recognised certifications)
• Celebrating you with awards and recognition
• A diverse company culture that gives more than just a job
• A great coffee machine (Free coffee!)
• Discounts on your friends and family NBN services
• Great remuneration $$$ with opportunities for over-time and/or TOIL, whatever your preference

Why work for Telair?

At our company, we see our employees as the key to our success. We’ve built a work culture that feels like a second family, where everyone is valued and supported. We’re searching for talented and enthusiastic individuals who can represent our brand and join us in our mission to become a renowned Australian symbol.

Want to know more?

If you’re ready to join a dynamic and innovative company, where you can make a real impact, apply now to join the Telair team. We can’t wait to see what you bring to the table!

At Telair Pty Ltd, diversity is celebrated, and all applicants will be considered on merit.

Find out more or apply here.

Location: Brisbane (Murarrie)
Position Type: Full Time

About Telair
Telair is a dynamic Internet Service Provider dedicated to providing innovative telecommunication services. We’re expanding our development team and are looking for a skilled Lead Developer to drive our automation and customer self-service initiatives.

What You Will Do:

• Technical Leadership: Provide guidance and mentorship to the development team, ensuring best practices in coding, testing, and deployment.
• Project Management: Oversee project timelines, ensuring projects are completed on time. Coordinate with other departments to align development with business goals.
• Code Review & Quality Assurance: Conduct regular code reviews to maintain code quality and ensure adherence to industry standards. Implement automated testing and continuous integration/continuous deployment (CI/CD) pipelines.
• Hands-on Development: Actively participate in writing, debugging, and optimising code. Contribute to both Python and .NET projects.
• Collaboration & Communication: Liaison between developers, stakeholders, and management. Ensure clear communication of project status, risks, and requirements.
• Innovation & Improvement: Stay updated with the latest trends in automation, self-service technologies, and software development. Promote continuous improvement in processes and technologies.
• Resource Management: Effectively allocate tasks and resources among the team. Identify skill gaps and recommend training or hiring to address them.
• Problem Solving: Address technical challenges and roadblocks promptly. Provide solutions to complex problems.
• Documentation: Ensure comprehensive documentation of code, architecture, and processes. Facilitate knowledge sharing within the team.
• Customer Focus: Prioritise features and improvements that enhance customer experience and reduce the need for manual intervention.

Who You Are:

• Experienced with Python (Essential) and .Net (Preferred)
• Proficient in leading a development team (2+ years as dev lead)
• Skilled in one or more of the following: Flask, FastAPI, Django
• Experienced with automation tools, e.g. Ansible, Salt, etc
• Experience in telecommunications (highly regarded)

What We Offer:

• A supportive and innovative work environment.
• Opportunities for professional growth and development.
• A chance to work on projects that impact the future of internet services in Australia.

How to Apply:
Submit your resume and a cover letter outlining your experience and why you’re a great fit for Telair. Let’s innovate together!

Apply Today and Revolutionise Telecommunications with Us!

Find out more or apply here.

Take the leap and be a part of Telair today!
Telair, a multi-brand telecommunications business (Telair, MyOwn Tel, The SD-WAN Company, and Telair Wholesale), is expanding with new ventures. Focussed on servicing small to medium businesses across Australia, Telair customers receive superior customer care, technical support and account management, managed by a dedicated team of skilled professionals based in Brisbane. In fact, the customer support department outnumbers the sales department with a 10:1 ratio. Our approach is focused on delivering not just products, but solutions, and this transfers into the organisational culture we are proud to have fostered since 2006; supportive, down to earth, agile and high-performance.

About the role

We are seeking a Head of Marketing to spearhead our brand and marketing strategy, manage new and existing brand initiatives, oversee the marketing team, and launch / revitalise new and existing brands. Reporting to the Director and managing a team of two, a Digital Marketing Manager and a Graphic Designer, this is both a strategic and operational marketing role, managing the brand strategy and creating tactical marketing plans that will support customer retention and acquisition and engage the target market. This role would suit a marketer who is ready to take on managing a company-wide strategy.

Key Responsibilities Include:

• Develop and execute brand and marketing strategies across the brand portfolio, ensuring brand consistency and market impact;
• Lead and manage new brand initiatives within the group;
• Oversee, mentor, and guide the marketing team, currently comprising a Digital Marketing Manager and a Graphic Designer;
• Evaluate and potentially refresh branding for existing brands within the group;
• Collaborate with leadership on strategic decisions;
• Manage budget allocation and resource planning for effective marketing across all brands;
• Work with external agency partners on effective delivery across digital channels;
• Identify opportunities to reach new market segments, build strategic partnerships and expand market share;
• Monitor competition (acquisitions, pricing changes and new products and features); and
• Participate in the quarterly and annual planning of company objectives.

Requirements:

• Based in Brisbane with a willingness to perform a hybrid role in Murrarie (at least 3 days in the office);
• Relevant qualifications in Business, Marketing, eCommerce or other relevant field;
• Minimum 10 years of marketing experience, with significant leadership roles in brand management, plus creative and analytical capabilities (preferably in telecommunications or related B2B industries);
• Proven track record of successfully managing brand initiatives (including new brand launches and rebranding projects);
• Proven experience in creating and delivering organisation wide brand and marketing plans that generate leads;
• Previous experience in managing and developing a marketing team;
• Outstanding communication, strategic planning, and project management skills;
• Proven track record of leading, ideating and executing growth initiatives;
• A strong strategic brain when it comes to customer growth and retention;
• A collaborative, driven and down to earth attitude; and
• Someone who advocates for providing superior customer service and solutions.

Enquire or find out more by emailing hr@telair.com.au.

About the Role:

We are seeking an energetic, proactive, and detail-oriented Logistics Coordinator to join our Perth office. This role is pivotal in managing logistics operations, including inventory management, shipping coordination, and vendor relations, alongside general logistics administration duties. This role is available for part-time or full-time from the office. 

Key Responsibilities:

• Hardware Ordering & Dispatch:
  • Manage customer orders and dispatch processes, including drop-shipping and coordination of in-house configuration.
  • Coordinate delivery with upstream suppliers, internal stakeholders, and end customers.
  • Utilise our CRM and ticketing system to track and process orders.
  • Handle warranty claims and RMA processes, coordinating with technical support, suppliers, and customers.
• Additional Administration Duties:
  • Assist in coordinating office maintenance tasks, mailing, shipping, supplies, and errands.
  • Assist in planning and executing company events.

Skills & Experience:

• Advanced proficiency in MS Office (Word, Outlook, Excel, etc.)
• Strong relationship-building skills.
• Excellent written and oral communication skills.
• Self-motivated and highly organised.
• High level of personal and professional integrity.
• Initiative and ability to work both autonomously and as part of a team.
• Critical thinking skills with the ability to see the big picture.
• Problem-solving mindset with a solutions-focused approach.

About Us:

Telair is a fast-growing, innovative IT & Telecommunications company delivering advanced security, voice, and network solutions across the country with offices based in West Perth and Brisbane. Our mission is to empower businesses by resolving issues related to inefficient communication networks and IT infrastructure. Join our dedicated team and play a key role in enhancing customer experiences and positively impacting people’s work lives.

What Telair Offers:

• A fun and supportive work environment.
• A tailored induction program for a smooth introduction to Telair.
• Ongoing training and development.
• Awards and recognition for your contributions.
• A diverse and inclusive company culture.
• A modern office in a prime CBD location with convenient access to public transport.
• Complimentary coffee from our coffee machine.
• Discounts on NBN services for friends and family.

Join Us:

If you have the required skills, a positive attitude, and are eager to kick-start your career in a dedicated and passionate team, apply now! Please include a cover letter detailing why you believe you are a suitable candidate for this position.

Please note this is an office-based role only.

Find out more or apply here.