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A True IT Partnership
Telair’s Managed IT Services program gives you a total IT peace of mind. Your time is precious. You have more important issues to deal with than your computer network and IT assets. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely.
Our fully Managed IT Services program is the ideal solution for an organisation like yours, an organisation that demands the utmost in network reliability, IT performance and quality service.
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How does it Work?
At its foundation, Telair’s Managed IT Services program consists of standard “break-fix” helpdesk services either remotely or on-site.
The Telair difference is the inclusion of highly advanced software agents Telair deploys to truly ramp up your IT operations. These agents include performance monitoring and in-depth automation, with some smart enough to automatically identify and solve issues without you needing to take any action. We also offer access to these agents by themselves, if you prefer a more hands-on approach.
We understand that not all IT operations and requirements are the same, however, so this is why we’ve created three tiers of our foundation program and the layer of software agents that sits on top of that.
Read more from our blog: Discover how Managed IT can revolutionise your IT strategy for unstoppable business growth.
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2. Discover your options
Package Options
A La Carte – Highlights
- Select the right mix of Managed IT services for your business
- Customise a unique solution tailored to your needs
- Simple, cost effective solutions that meet your specific requirements
- Includes essential features for those who like a more hands-on approach
A La Carte – Inclusions
IT Support Essentials
Professional Monitoring
Patch Management
Managed Anti-Virus
Managed Anti-Spam
Managed Backup
Managed Replication
Compliance Reporting
Proactive – Highlights
- Improved proactive security
- A semi-outsourced Managed IT Services solution
- Predictable network and system management costs
- Significantly improved overall system reliability and performance
- IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’
Proactive – Inclusions
Proactive Server
Key Application Maintenance
Advanced Performance Monitoring
Scheduled Preventative Maintenance
Proactive Workstation
Availability Monitoring
Scheduled Preventative Maintenance
Proactive Backup
Backup Software Updates
Backup Performance Monitoring
Backup Deployment & Configuration
Proactive Support
Additional end-user & network support billed at T&M rates
Proactive Security
Anti-Virus Monitoring & Management
Proactive Network
Switch Monitoring
Fully Managed – Highlights
- Highest level of response to issues
- Costs less than hiring internal IT staff
- Minimise risk of intrusion, data theft and lost productivity
- Focus on your core competence and not your network
- Total cost predictability with a lower total cost of ownership and management
Fully Managed – Inclusions
Managed Server
Configuration Management
Key Application Maintenance
Real Time Server Optimization
Advanced Performance Monitoring
Scheduled Preventative Maintenance
Managed Workstation
Advanced Performance Monitoring
Real Time Workstation Optimization
Scheduled Preventative Maintenance
Configuration Management & Enforcement
Managed Backup
Data Center Replication
Backup Software Updates
Disaster Recovery Planning
Backup Performance Monitoring
Backup Deployment & Configuration
Managed Support
Unlimited Network, end-user & network support (excludes some billable services)
Managed Security
Anti-Virus Monitoring
Regular Vulnerability Scanning
Integrated Anti-Virus Management
Managed Network
Switch Monitoring
Firewall Management & Maintenance
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